Don’t get caught off guard by your online reviews. Online review aggregators like Review Trackers let you know the day a review is posted online, good or bad. The best time to respond to reviews, especially bad ones, is the sooner the better. If you can reach out and defuse a situation and have a negative review removed, far fewer eyeballs will over see it than it being up or weeks or even months before it’s been noticed.
TIP: Check out http://reviewtrackers.com for this service.
TIP: Also if you want a service to do this for you, check out http://restaurantreputations.com